Terms & Conditions
MASTER TERMS OF SERVICE Welcome to Procure Hub
This Master Terms of Service is divided into three parts:
Part A – contains the website terms of services which are applicable to all users of the website of Procure Hub
Part B – contains the terms and conditions applicable to the buyers and sellers of the material, equipment, products, machinery, etc.
Part C – contains the terms and conditions applicable for machinery rental services.
Please read the following terms and conditions carefully. they contain important information about your rights and obligations, as well as limitations and exclusions that apply to your use of this website.
PART A – Website Terms of services
Procure Hub Limited, is a company incorporated and registered in the Dubai International Financial Centre “ DIFC” with company registration number 8156 based at Gate Avenue- South Zone, Unit GA-00-SZ-L1- RT-208, Level 1, Dubai, United Arab Emirates, and licensed by the Dubai Financial Services Authority “ DFSA” to provide or operate payment accounts under DFSA Reference Number F009178.
1. SERVICE OFFERED BY PROCURE HUB
The Procure Hub is a b2b fintech regulated marketplace that connects contractors with suppliers and manufacturers and facilitates the procurement of construction materials and machinery rental. The platform secures payment through escrow service and facilitate flexible payment options and installment payment.
2. GENERAL SCOPE OF SERVICES
Here you can find all the terms and conditions that we apply in order to perform our provided services at the highest level of our standards. If you’re here, that means you acknowledge the terms and conditions before using our services as these terms of service (the “Agreement”) is binding between you and Procure Hub.
If you are unwilling to be bound by this Agreement, please do not access or use the Website (both defined below). Procure Hub may terminate, without notice, your access to the Website for failure to comply with this Agreement.
By signing up to our website, checking any acceptance boxes, clicking any acceptance buttons, submitting any text or content or simply by making any use of the Application and/or the Website, you: (a) accept this Agreement and agree to be bound by each of its terms, and (b) represent and warrant to Procure Hub that: (i) you are of legal age and have the authority to enter into this Agreement, (ii) this Agreement is binding and enforceable against you, (iii) to the extent an individual is accepting this Agreement on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity, and (iv) you have read and understand Procure Hub's Privacy Policy, the terms of which are posted at the Website and incorporated herein by reference (the "Privacy Policy"), and agree to abide by the Privacy Policy.
3. PROCESS OF REGISTRATION
To utilize the service and the features made available through the Website, you should sign up / log in to our website by establishing an account with Procure Hub (“Account”). In order to register, it is necessary to provide personal data, which includes but is not limited to, your name, contact information (Email), and more. You represent and warrant that all information provided by you to Procure Hub is current, accurate, and complete, and that you will maintain the accuracy and completeness of this information on a prompt, timely basis. The account created by you has to be verified by Procure Hub and upon approval you will be granted full access. Users KYC/KYB and PEP screening will be undertaken prior to account activation.
Buyers (Contractors) will need to transfer the money they want to utilize for the purchase to Procure Hub escrow account prior to obtain the full access to use the platform. You will get the bank escrow account via email upon your account activation.
Should you suspect that any unauthorized party might be using your Account, you are obligated for your own security to notify Procure Hub immediately by emailing us at [email protected]. By providing your mobile phone number and email address to Procure Hub pursuant to the use of the service, you hereby affirmatively consent to our use of your mobile phone number and email for contacting you directly in order to perform the services, including but not limited to occasionally send notifications, text messages with promotional offers, service updates and reach out to you to survey regarding the quality of our services. If you have any further doubts regarding this process then feel free to contact us on [email protected] or via mobile phone +97152108139.
4. LICENSE
Procure Hub hereby grants you a non-transferable, non-exclusive, revocable, limited license to access and use Procure Hub's platform as made available through its website located at www.procurehub.ae (the "Website") and/or via mobile application (Application) during the currency of this Agreement, solely for the purpose of accessing the services. Procure Hub may, from time to time, update or modify the Website and/or the Application, release new versions of the Application or create new modules related thereto, each of which may, Procure Hub's discretion, be included within the license described above. You shall not be permitted to sublicense or transfer any of your rights hereunder including, without limitation, access to the Application.
Except as expressly permitted under other provisions of this Agreement, you may not modify, reproduce, duplicate, copy, photocopy, print, republish, display, translate, transmit, distribute, sell, resell, reverse-engineer, rent, lease, loan, exploit, reduce to any electronic medium or machine-readable form, or otherwise make available in any form or by any means all or any portion of the Website or the Application, any content, photographs, descriptions, drawings, audio materials, text, messages or other information or any data compiled or extracted therefrom or any information or materials retrieved from either of them, including, without limitation, graphics and logos, presentation, style or organization, in whole or in part, for any purpose.
However, you are permitted to print and download extracts or documents from this website for your personal use only without modifying its original content, related graphics and allowing copyrights notices to be appeared in all of its copies.
You shall use the Website solely for their intended purposes and shall not use the Website for the benefit of any third party except as specifically contemplated under this Agreement.
5. DISCLAIMER
The Procure Hub service is a financial technology and marketplace platform that connects contractors and suppliers and facilitates material procurement and machinery/equipment rental process. The Procure Hub service is not the provider, originator, seller or supplier of the products, or services nor is Procure Hub liable for the quality, accuracy, reliability, relevancy or currency of the service. Procure Hub merely sources the data from various third parties and makes it available on as is basis to the users in a customized format to enable the users to make informed decisions.
You understand that Procure Hub does not and cannot review all the data and content made available through any part of the Website. You further understand that Procure Hub is not liable for accuracy, reliability, relevancy or currency any data and content provided by the third party. We advise you to use your common sense while using the data and content and its comparisons from the Website.
In no event shall Procure Hub or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party’s data, content or its comparisons made by us, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether Procure Hub was given actual or constructive notice that damages were possible.
Procure Hub does not warrant that the Website or any functions contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes them available are free of viruses or bugs.
If you detect a technical error or other error in the Procure Hub service, you can report the problem through email: [email protected]
Our platform operates under an "Innovation Testing License" granted by the Dubai Financial ServicesAuthority (DFSA). This license enables us to conduct our operations within a controlled environment, ensuring we meet regulatory standards.
The "Innovation Testing License"allows us to test and refine our services as part of our regular operations. However, please be aware that:
During this testing phase, standard regulatory requirements and client protections may not be fully applicable. As a result, clients participating in this phase might have limited rights and recourse in the event of any loss or issues arising from their use of our platform.
6. DEPOSIT AND WITHDRAWAL
6.1. Subject to satisfactory KYC and AML, you can deposit funds to your Customer Wallet through (i)wire bank transfer or (ii)electronic card payment, provided: (a) in the case of the former that you are the sole or joint account holder of the source bank account, or the account is in the name of the business or organisation you represent, or (b) in the case of the latter, that you are the card holder of the card being used. We do not accept cash payments or via any other third party.
6.2. You can deposit funds to your Procure Hub Account provided account in AED. Any amount you have deposited into your Customer Wallet in any other currency will be reflected in AED on an “as received“ basis, after any bank deductions for foreign exchange and transfer fees.
6.3. We reserve the right to reject any deposit transaction in case of non-compliance with KYC and AML or any other applicable requirements at the time of the deposit transaction.
6.4. You will not earn any interest on the funds available in your Customer Wallet.
6.5. The funds in your Customer Wallet remain yours to the extent that you have not used them, in part or in whole, toward any purchase through the Platform.
6.6. Any withdrawal request is subject to KYC and AML, which if successfully cleared, your withdrawal request will be approved and processed. The requested funds will be transferred to your bank account in the currency of your Procure Hub Account. We accept no responsibility for any loss caused due to foreign currency conversion costs, exchange rate variation or any other costs and charges deducted by our bank, your bank, or any correspondent bank.
6.7. You can access and view the available balance in your Customer Wallet at any time on the dashboard of your Procure Hub Account and, subject to maintenance of KYC and AML, you are free to withdraw the funds or use them in any procurement purchase through the Platform.
6.8. All foreign exchange, transfer and any other bank or handling charges relating to deposits to and withdrawals from your Procure Hub Account will be paid by you in full and deducted from the funds of your deposit or withdrawal transaction respectively.
6.9. You agree that Procure Hub can restrict or suspend your Procure Hub Account in the circumstances where such action is appropriate to comply with the terms of this Agreement and/or any applicable laws or regulations. The above said circumstances include, without limitation, times when your official identification documents have expired or your residential address has changed, in which case, as per our AML Policy, we require updated documents to maintain your Customer Due Diligence profile up to date.
6.10. Pursuant to the protections conferred by the DFSA Client Money Provisions:
a. All available balance in your Customer Wallet shall be held in the segregated Client Money Account at Emirates NBD under DFSA client money rules which means your funds will not be combined with and will be kept separate from Procure Hub’s own funds,
b. In the event of insolvency, winding up or other Distribution Event as stipulated by the DFSA, your fund will be subject to the DFSA’s Client Money Distribution Rules.
6.11. As per DFSA rules, we conduct appropriate due diligence in the selection of third party banking and financial institution where your funds are held. This includes, without limitation, evaluating the entity’s credit rating, capital and financial resources, insolvency regime of its jurisdiction, regulatory status, expertise, reputation and history. Whilst any third-party banking and financial institution is accountable to Procure Hub for the safe keeping of the Client Money Account, they will not have direct responsibilities towards third parties. Procure Hub shall remain responsible for operating the Client Money Account in accordance with the relevant DFSA rules.
6.12. You must register a valid bank account to carry out funds withdrawal transaction. The registered bank shall be a local bank based in the UAE. The account must be in your name or held jointly with another person. For the avoidance of doubt, any deposit made to your Customer Wallet through any permitted means including but not limited to electronic card payments, bank transfers, recognized wallet payments may only be withdrawn (i) in accordance with this Agreement, (ii) to your registered valid bank account, and (iii) may not and shall not be withdrawn by way of transfers to such electronic card, reversal of electronic card transactions, or otherwise.
6.13. Please also note that withdrawals of deposit amounts from the Customer Wallet (Client Money Account) made through electronic card payments will be subject to a processing charge imposed to the total amount withdrawn.
7. THIRD PARTY COMMUNICATION
You agree to communicate to any third party through the medium of chat. All the communication between you and any third party shall be solely on the website chat only not by any other means on the website. If any content, data, information, applications and materials visible in the chat between you and third party (including designers or vendors) is offensive/ indecent, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, invasive of another’s privacy or otherwise objectionable, you agree not to hold Procure Hub liable for the same. You agree that the use of services and the consequences are at your own risk. Procure Hub shall not have any liability to you for any content that may be found to be harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, invasive of another’s privacy or otherwise objectionable.
8. USE OF THE SERVICES
Your right to use the services is expressly conditioned in the following:
i. You agree that your use of services does not allow you to abuse, harass, or harm the other users, vendors, buyers or any other person or group on the platform in any manner possible.
ii. You shall not provide any false personal information to us or any other user, or create a false identify or impersonate another person or entity in any way.
iii. You shall not solicit, or attempt to solicit, personal information from other users.
iv. You shall not restrict, inhibit or discourage any person from using the service, disclose personal information about a third person on the service or obtained from the service without the consent of such person, or collect information about users.
v. You shall not create a new/duplicate account.
vi. You agree not to gain unauthorized access to the Service, to other users' accounts, names or personally identifiable information, or to other computers or websites connected by any false identity account or the account which is not made by you.
vii. You shall not gain or attempt to gain unauthorized access to the Service, to other users' accounts, names or personally identifiable information, or to other computers or websites connected or linked to the Service.
viii. You shall not use our services in any manner other than the service we provide.
ix. You shall not transfer, post or otherwise any virus, bug, spyware, worm which is technologically harmful and is intended to crash/ over burden/ disable/ impair or hijack the hardware, software, telecommunication, equipment, or any other aspect of the Service or communications equipment and computers connected to the Service or the website.
x. You agree that you will not post or use any content unlawful, indecent, harmful, hateful, threatening, defamatory, abusive, harassing, libelous, obscene, profane, racially disparaging, vulgar, pornographic, indecent, or invasive of another’s privacy.
9. SECURITY
Your Procure Hub account is password-protected so that only you can have access to it. You shall be solely responsible for maintaining all passwords and access codes to the Website, and refraining from sharing or otherwise permitting third parties to use any such passwords and/or access codes to access the Website.
Procure Hub staff will never proactively reach out to you and ask for any personal account information, including your password.
10. INTELLECTUAL PROPERTY
All trademarks, patents, copyrights and other intellectual property rights owned by either party on the date hereof shall continue to be owned solely by such party, and except as set forth herein, nothing in this Agreement shall be deemed to confer any rights to any such intellectual property on the other party. For purposes of clarity: (i) as between you and Procure Hub, you shall be deemed to be the sole owner of all content entered into the Website or otherwise posted by you; and (ii) Procure Hub is the sole owner of the name "Procure Hub" as well as the Website and all source code, object code, software, content, logo, copyrights, trademarks, patents and other intellectual property related thereto or included therein. All suggestions, recommendations, bug-fixes, error-fixes or other communications from you to Procure Hub regarding the Website shall, upon submission to Procure Hub, be owned solely and exclusively by Procure Hub. You agree that you or a third-party licensor, as appropriate, retain all copyright, patent, and trademark rights to any of Your content that you post on or through the service. You are responsible for protecting those rights.
In exchange for your use of the Website and/or the Application, you hereby grant to Procure Hub an unlimited, perpetual, irrevocable, royalty-free, transferable, assignable, sub-licensable, worldwide license to use, reproduce, modify, publish, edit, adapt, store, host, cache, re-format, encode, translate, distribute, commercially exploit, repurpose, perform, publicly display and create derivative works of any and all content you post to the Website, submit to Procure Hub or post through the Application, alone or as part of other works in any form, media or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sub-licensees, in connection with Procure Hub performing the services described herein. Finally, you irrevocably waive, and cause to be waived, against Procure Hub and its users any claims and assertions of moral rights or attribution with respect to your content. Procure Hub shall be entitled to display advertising and/ or any other content at locations of its choosing within the Website and/or Application, including without limitation adjacent to your content.
11. CONFIDENTIALITY
You agree to treat as confidential all confidential information of Procure Hub, not to use such confidential information for any purpose other than to the limited extent necessary to use the Application or the Website and not to disclose such confidential information to any third party except as may be reasonably required pursuant to this Agreement and subject to confidentiality obligations at least as protective as those set forth herein. Without limiting the generality of the foregoing, you shall use at least the same degree of care which you use to prevent the disclosure of your own confidential information of like importance to prevent the disclosure of confidential information disclosed by Procure Hub, provided, however, that in no event shall such degree of care be less than reasonable in light of general industry practice.
12. LINKING
As a convenience to you and other Website visitors, the Website may contain links to websites that are owned and operated by third parties that are not affiliated with Procure Hub. When you use these links, you will leave the Website and Procure Hub will have no ability to protect your interests. You visit linked websites at your own risk and it is your responsibility to take any protective measures to guard against viruses and other destructive elements. Procure Hub is not responsible for and makes no warranty or representation regarding and does not endorse any linked website or any service, product or information provided on or through the linked website.
13. DISCLAIMERS OF WARRANTIES
the procure hub services are provided without any warranties of any kind, either express, implied
"released parties" include procure hub and its affiliates, employees, agents, officers, licensors and partners, and you expressly understand and agree that the services are provided without any warranties of any kind, either express or implied.
procure hub provides no warranty
(i) the service will meet or fulfill your requirements,
(ii) you will get the uninterrupted, timely, secure, or error-free services
(iii) by using the service, including data you will get accurate and reliable results
(iv) the quality of any goods, data or service available on the website will meet your expectations and
(v) correction of any or all errors in the services will be done; and
(vi) you access any or all materials obtained through the use of the service solely at your own and risk discretion, and you will be solely responsible for any damage resulting from the use of any such material to your computer system or mobile device or loss of data
14. LIMITATION OF LIABILITY
you expressly understand and agree that the released parties will not be liable to you for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if procure hub has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services obtained or messages received or transactions entered into through, from, or as a result of the site; (iii) statements or conduct of any user or third party on the service; (iv) unauthorized access to or alteration of your transmissions or data; (v) your reliance on content or data made available by us; or (vi) any other matter relating to the service. the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages is not allowed by some jurisdictions. accordingly, some of the above limitations in this paragraph may not apply to you.
Except as explicitly set forth herein, neither Procure Hub, its affiliates or any of any such party's equity holders, directors, officers, employees, agents, suppliers, licensors nor the like, makes any warranties of any kind, either expressed or implied, including, without limitation warranties of merchantability or fitness for a particular purpose. In addition, you hereby agree and acknowledge that:
(i) Procure Hub shall not be responsible for any statements or representations made or actions taken by any other party using the Website or reviewing any of your content;
(ii) Procure Hub does not recommend or endorse any third parties hereunder, and makes no representations or warranties whatsoever regarding any such third party;
(iii) Procure Hub is not responsible for vendors, users or any other party's compliance with applicable laws, rules or regulations (iv) Procure Hub's services are administrative in nature and Procure Hub is not responsible for ensuring that any third party honor any offer, coupon, rebate, discount or other obligations such third party may have towards you;
(v) Procure Hub shall not, under any set of circumstances, be responsible or liable for any content, including any content which may violate applicable law and/or a third party's intellectual property rights;
(vi) The Application and/or Website may not function properly or as intended at times; and
(vii) Procure Hub shall not be liable in any way for any delay in responding to an inquiry or question forwarded by you or the effects any delay or unavailability may have on you.
(viii) Procure Hub shall not be liable for disputes between the buyers and seller or between the seller and the renter
You agree that Procure Hub shall not be liable for any damages arising from any such interruption, suspension or termination of the website and/or application.
Procure Hub shall not, under any set of circumstances, be liable to you for any special, incidental, indirect, punitive or consequential damages, including, but not limited to, lost profits or data, arising out of this agreement or your use of the application or website, whether based in contract, tort or any other legal theory, even if advised of the possibility of such damages. In any event, Procure Hub's total liability to you for any claim arising hereunder or related hereto shall not exceed AED1000/-.
15. THIRD PARTY DISPUTE
If you have any dispute with any third party, any service provider or supplier of products/materials, any third party service and between you and such third party is directly between you and such third party, you irrevocable release the Procure Hub from any such and all claims, disputes, damages and the demands of any/every kind arising out of such disputes in any manner. You agree to resolve all the disputes of any or all kind with the counterparty releasing Procure Hub of all claims, disputes, damages and demands.
16. FORCE MAJEURE
Procure Hub shall not be liable to you for failure or delay in performing any obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control.
17. TERM AND TERMINATION
This Agreement shall continue in full force until Procure Hub electing to terminate your access to the the Website, with or without reason or notice. For purposes of clarity, you are entitled to terminate your Procure Hub account at any time.
Procure Hub shall not be responsible for the return of any content of any kind to you upon any termination of this Agreement or suspension of your access to the Application or the Website, including without limitation any information input into the Application by you.
All provisions which by their nature should survive to give effect to those provisions shall survive the termination of this Agreement.
18. INDEMNITY
You agree to defend, indemnify and hold harmless Procure Hub and its officers, directors, employees, agents and affiliates (each, an Indemnified Party), from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys' fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Website or from any breach by you of this Agreement, including without limitation any actual or alleged violation of any federal, state or local statute, ordinance, administrative order, rule or regulation.
19. MISCELLANEOUS
The rights and obligations of the parties under this Agreement shall be governed by the laws of DIFC, without reference to conflict of law principles, and all disputes arising hereunder or in connection with this Agreement, the Website and/or the Application shall be resolved by the DIFC Courts. You hereby consent to exclusive jurisdiction of DIFC. If any provision of this Agreement is held to be unenforceable or invalid for any reason, or if any governmental agency rules that any portion of this Agreement is illegal or contrary to public policy, the remaining provisions, to the extent feasible, will continue in full force and effect with such unenforceable or invalid provision to be changed and interpreted to best accomplish its original intent and objectives.
20. CHANGES TO THE TERMS
Procure Hub reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement, effective with or without prior notice. Your continued use of the Website following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. If you have any comments or questions, please do not hesitate to reach out to us at [email protected].
Part B – Role of Procure Hub as a Platform and Terms and Conditions for Buyers and Sellers
1. Definitions
Agreement” is the purchase Agreement between the seller and the buyer of the materials.
“Buyer” is the person, company, firm or any legal entity buying the seller’s materials and includes their successors, assigns or authorized representatives.
“Materials” covers all classes of materials and any ancillary items which the Seller agrees to supply to the purchaser and the purchaser agrees to buy from the Seller.
“Delivery date “ means the period during which the seller shall supply the materials to the buyer, and the buyer shall buy from the seller.
“Price ” means the agreed amount to be paid for the materials, as described in the Purchase Order.
“Platform” means the e-marketplace through the website or mobile application operated by Procure Hub for the purpose of connecting buyers and sellers to enter into purchase agreements between themselves.
“Purchase Order” is the document of agreement between the seller and the buyer on the platform.
“Quotation ” is the seller’s offer to supply the materials to the buyer on the Platform which will include details of the materials to be purchased, delivery date, prices and any supplementary terms and conditions to be incorporated into this Agreement
( charges breakdown to be mentioned by the owners or suppliers in the special terms and condition in the special terms and condition field)
“Seller” is the person, company, firm or any legal entity that owns, sells/or and supply the materials to the Buyers.
“Special Terms and Conditions ” means the terms agreed between the seller and the buyer in the Purchase Order.
2. Obligations of Procure Hub
Role of Procure Hub and Payment Facilitation Terms
Procure Hub (the “Platform”) operates as a digital facilitator and payment guarantor, regulated by the Dubai Financial Services Authority (DFSA). The Platform is not a party to any purchase or rental agreement formed between Buyers and Sellers. All procurement transactions facilitated through Procure Hub—whether for construction materials or machinery rentals—are governed by prevailing UAE industry practices, applicable laws, and the terms mutually agreed upon between the Buyer and the Seller (e.g., quotation, purchase order, delivery note, etc.).
Buyers and Sellers engaging on the Platform are based in the UAE mainland. As such, all contractual obligations, performance disputes, returns, or claims arising from these transactions must be addressed and resolved solely between the Buyer and the Seller, outside the Platform’s scope. Procure Hub assumes no liability or responsibility for commercial disputes, delivery failures, or the return of goods and equipment. However, Procure Hub will provide access to all transaction-related documents, including purchase orders, delivery notes, and invoices, to both parties for reference and documentation purposes.
Payment Protection and Disbursement
Subject to these terms, Procure Hub ensures secure and conditional disbursement of payments held in escrow for transactions conducted on the Platform. The Platform shall safeguard the Seller’s right to payment provided the following conditions are met:
Once the above conditions are met, Procure Hub shall:
Any adjustments to payment amounts—whether due to delivery delays, partial performance, or other justifiable causes—must be mutually agreed upon in writing by both Buyer and Seller. A formal acknowledgment of the agreed adjustment must be submitted to Procure Hub via email ([email protected]) to enable the Platform to process the necessary changes prior to disbursement.
3. Entire Agreement
The Buyer and the Seller agree that the terms and conditions contained in this Agreement, the Purchase Order, the Offer and the terms and conditions set forth on the Platform (both the Offer and the terms and conditions set forth on the Platform are expressly incorporated herein and form part of this Agreement) shall govern the materials purchase pursuant to the Offer and supersede all prior negotiations, representations or agreements, whether written or oral, unless and to the extent that they are expressly accepted in writing and signed by both the Seller and the Buyer. The special terms specified in the Purchase Order shall prevail over any inconsistency with the terms of the Offer.
4.Quotation
The information stated and described in the quotation should be clear and comprehensive and any special terms that are not mentioned here shall be mentioned in the quotation for the benefit of the seller.The seller shall note that the VAT of 5% will be added to the quoted price automatically and will be shown in the quotation, seller shall quote the price with exclusion of VAT.The seller shall show the timeframe for the delivery of the purchased item.The seller shall mention any special terms and conditions that are not mentioned here.
5.Purchase Order
The Purchase Order constitutes a binding agreement between the Buyer and the Seller for the provision of the specified Goods or Services. Once the Seller accepts the Purchase Order, the Order is deemed confirmed and legally enforceable.
If the seller wishes to include any special terms or conditions, these must be clearly state the special terms and condition section when the quotation is developed. These special terms will be automatically reflected in the PO.
Any cancellation of the Order by the Buyer must be communicated to the Seller in a timely manner. The Seller reserves the right to apply cancellation charges if costs have been incurred or the Goods have already been processed or dispatched
6.Delivery Note
A delivery note is a required document for all deliveries of Goods and acts as a pre-condition for initiating payment. On the Procue Hub platform, a basic delivery note will be auto-generated for each Order; however, this document may not be as detailed as the physical or digital delivery note provided by the Seller at the time of actual delivery.
The Seller must provide a detailed delivery note to the Buyer upon delivery, including at minimum:
The Buyer’s signature upon receipt of Goods does not imply acceptance of any terms and conditions other than those stated in this agreement, nor does it waive the Buyer’s right to raise claims for defective or damaged Goods.
By placing an Order for Goods through the Procue Hub platform, the Buyer warrants that they are legally capable of entering into binding contracts.
7.Invoices
Invoices will be automatically generated by the Procue Hub platform, with all relevant Buyer and Seller details populated based on their registered information. Each invoice will reflect the approved quotation price and will be linked to the corresponding Purchase Order (PO) and the project name for which the Goods or Services are being supplied.
The invoice will only be generated after the Buyer approves the delivery note in the Procue Hub system.
Invoices shall be rendered net of any agreed retention or discounts as specified in the Order. No payment claim shall be considered valid unless it is tied to an official Order and an approved delivery note within the system.
Any disputes regarding invoices or payments should be addressed by both parties promptly and in good faith, directly through the Procue Hub platform or in writing. The Seller shall continue fulfilling its obligations under the Order during the resolution of such disputes.
Without prejudice to any other rights or remedies, the Buyer reserves the right to set off any amounts owed to it by the Seller against any payments due to the Seller.
Payment of an invoice does not constitute acceptance or confirmation that the Goods or Services meet the specifications of the Order.
8. Delivery of materials
The Seller shall deliver the Goods and/or perform the Services—along with all associated documentation such as drawings, test certificates, installation and operation manuals, and materials required for manufacturing, testing, inspection, packing, and protection—to the Delivery Location specified by the Buyer, and on the Delivery Date stated in the Purchase Order (LPO). If no Delivery Date is specified, the Seller must deliver within a reasonable timeframe from the date of the Order. Timely delivery is of the essence. If the Seller fails to deliver in full by the agreed Delivery Date, the Buyer has the right to report a delay, request a deduction from the invoiced amount, and the Seller shall be liable for any resulting losses, damages, or costs incurred. Unless otherwise agreed in writing, the Seller shall bear full responsibility, risk, and cost for delivery, off-loading, hoisting, and positioning of Goods at the Delivery Location. Delivery of any excess quantities shall be at the Seller’s sole risk, with no obligation on the Buyer to accept or pay for such Goods. Where Goods manufactured for the Buyer are stored by the Seller prior to delivery, the Seller must keep them separate, clearly marked with the Order number and delivery address, and confirm in writing that title has passed to the Buyer in a form acceptable to the Buyer. All packing material costs (including crates, pallets, drums, skids, etc.) must be included in the Seller’s original Quotation and shall not be charged separately; any such attempts may result in invoice deductions or rejection. If the Buyer is responsible for delivery, the Delivery Date shall be counted from the time the materials leave the Seller’s facility. If the Seller is responsible, the Delivery Date is marked by the successful delivery to the Buyer’s specified location.
9.Inspection
The Buyer reserves the right to access for his authorised representatives, agent or Employer’s representative at all times to the plant(s) of the Seller and/or his manufacturer and/or his subcontractor for the purpose of determining progress, inspecting the works at all stages of manufacture and witnessing or carrying out tests. Such rights to progress inspection and tests shall not be construed as relieving the Seller of its responsibilities. For the purpose of the Order, "Employer" shall mean the person with whom the Buyer has entered into a contract to supply materials goods and/or services pursuant to which the Buyer requires the Goods and/or Services subject of this Order. The Buyer reserves the right to inspect the Goods on or after the Delivery Date. Buyer, at its sole option, may reject all or any portion of the Goods if it determines the Goods are defective or nonconforming. If Buyer requires replacement of the Goods,Seller shall promptly replace the nonconforming Goods. If Seller fails to timely deliver replacement Goods, Buyer may replace them with goods from a third party and charge Seller the cost thereof and terminate the order. Any inspection or other action by Buyer under this Section shall not affect Seller's obligations under the Order, and Buyer shall have the right to further inspection after Seller takes remedial action.
10.Testing
Where or to the extent that the Buyer operates quality control/management procedures which require stage checks to verify and record compliance with this Order whether on or off the premises of the Buyer, then the Seller shall co-operate with the Buyer in implementing those procedures and shall provide documentation reasonably required to record verification. Where the Order provides for testing, the Seller shall give the Buyer 10 days’ notice in writing of readiness of Goods for testing and shall provide free of charge the testing and such assistance, labour, materials, electricity, fuel, stores, apparatus and instruments as may be necessary to carry out the tests efficiently. The Buyer may reject any Goods or part thereof if after inspection or testing such Goods are found to be defective or not in accordance with the requirements of the Order. Any further tests required will be at the Seller’s cost. The Seller shall provide free of charge copies of all test reports and data in such numbers as are stated in this Order.
11.Warranties
Unless otherwise agreed in writing between the parties, the Seller warrants to Buyer that for the time period specified in the special terms and conditions applicable to this Order, all Goods, Services or Goods furnished in connection with Services, and all supporting literature and documentation thereto (where applicable), will: (a) be new and free from any defects in workmanship, material and design; (b) conform to applicable specifications and agreed, quality, descriptions and samples; (c)
be fit for their intended purpose and operate as intended; (d) be free and clear of all liens, security interests or other encumbrances; (e) comply in all respects with any relevant statute, statutory rule, order, directive, regulation or statutory license, consent, standards or permit or other legal requirement which may be in force at the time; (f) comply with all relevant government export and/or import regulations; and (g) not infringe or misappropriate any third party's intellectual property rights. The Seller shall maintain sufficient spares and replacement parts as required in the Order or by applicable laws and regulations, to allow the Buyer to have repaired or replaced any defective worn or damaged items. These warranties survive any delivery, inspection, acceptance or payment and are cumulative and in addition to any other warranty required by law. Any applicable statute of limitations runs from the date of Buyer's discovery of the noncompliance. If Seller is in breach of the warranties, Seller will, at its sole cost, replace or repair the Goods or re-perform Services to Buyer’s satisfaction. The Seller shall also procure that the Buyer has the benefit of any manufacturer’s or supplier’s warranties that concern or otherwise relate to the Goods.
12. Materials usage
The Buyer shall use the materials within the manufacturer’s rated capacity and other specifications, in accordance with the manufacturer’s and/or the seller’s recommendations and shall not abuse the material for any unlawful purpose.
The Buyer shall comply with and conform to all applicable laws, ordinances and regulations relating to the implementation of the materials and all environmental laws.
13.Price and Payment
The price of the Goods or Services is the price stated in this Order (the “Price”). The Price is not subject to any fluctuations for the validity period of the Order except in accordance with any written variation signed by an authorised signatory of the Buyer. Unless otherwise stated in the Order, Buyer shall pay all properly invoiced amounts due to Seller within the period agreed between the parties and/or listed within the Purchase Order document after receipt of such invoice, except for any amounts disputed by Buyer. The price for the Goods and/or Services will be as set out in the Supplier’s quotation. The price includes standard packaging. The price is payable as set out in the Supplier’s quotation. All prices shall be in AED currency.
The payment under this Agreement shall be paid as per the agreed period between the Seller and the Buyer in accordance with Purchase Order. Any special terms and conditions with regards to the payment shall be mentioned by the seller while developing the Quotation.The payment under this Agreement shall be paid as per the agreed period between the Seller and the Buyer in accordance with Purchase Order.
14. Payments of platform use
Procure Hub shall charge a fee of 1% from the Sellers on every transaction. Therefore, sellers shall reflect that in their price in the quotation.
15.Change Orders and Order Cancellation Policy
Change Orders
Buyers may request modifications to an Order (such as quantity, specifications, or delivery terms) prior to shipment or fulfillment. All such requests must be submitted through the Procue Hub platform and communicated to the Seller in writing. The Seller may apply additional charges or adjust the delivery timeline, subject to mutual agreement between the Buyer and the Seller. Procue Hub will not participate in these negotiations but must be notified of the final agreed changes for recordkeeping purposes.
Order Cancellation by Buyer
Buyers may cancel an Order by submitting a written justification to both the Seller and Procue Hub, via the platform and email at [email protected]. Procue Hub will review the request solely for the purpose of validating the refund and adjusting the wallet balance. Refunds will only be processed once Procue Hub acknowledges the cancellation and verifies all required documentation.
The Buyer reserves the right to cancel an Order under the following conditions:
Refund Conditions and Escrow Handling
· Customized or Fabricated Goods: In the case of Orders involving customized, fabricated, or made-to-order materials, the Seller may retain a portion of the escrowed funds to cover actual costs incurred. The Seller must provide verifiable supporting documents (such as fabrication logs or supplier invoices) within three (3) calendar days of the cancellation request. Procue Hub will review the evidence and refund the Buyer’s escrow wallet accordingly.
Refund Timeline
Refunds will be processed within fourteen (14) calendar days from the date Procue Hub receives and validates the required documentation and justification. All refunds will be credited directly to the Buyer’s digital wallet on the platform.
Non-Cancellable Orders
Buyers shall not be entitled to cancel or request refunds for the following:
Dispute and Communication Handling
Any disputes relating to Order cancellation must be resolved directly between the Buyer and the Seller. Procue Hub’s role is limited to the technical administration of refunds and wallet adjustments based solely on the submitted documentation and agreed-upon facts. Procue Hub shall not act as a mediator or arbitrator and bears no liability for any commercial disputes between the parties.
16.Material Returns and Replacements
All matters related to the return or replacement of materials, or any other post-delivery commercial arrangements, must be resolved directly between the Buyer and the Seller. Procure Hub does not facilitate or participate in return logistics or refunds. Nonetheless, both parties are required to notify Procure Hub of any such developments and share supporting documentation at [email protected] for recordkeeping purposes.
Any disputes between both buyers and sellers shall be dealt with directly between both parties without the involvement of Procure Hub.
17.Termination
The Buyer may request termination of this Order with immediate effect, whether before or after the acceptance of Goods or Services, in the event of a breach of any of the terms herein by the Seller, or if the Seller becomes insolvent, enters into bankruptcy, receivership, reorganization, or any arrangement for the benefit of creditors. In all cases, the Buyer must submit a formal justification for the termination to both the Seller and Procue Hub at [email protected].
Upon receiving the justification, Procue Hub will review and assess the request solely for the purpose of determining whether a refund is warranted from the funds held in escrow (Buyer’s digital wallet). If the request is deemed valid, Procue Hub will release the corresponding amount back to the Buyer’s wallet balance. The resolution of any commercial or contractual disputes related to termination remains strictly between the Buyer and the Seller, and Procue Hub shall not be involved in the dispute resolution or liable for its outcome.
In the event of termination, the Seller’s sole and exclusive remedy shall be payment for any Goods or Services that were properly delivered, received, and accepted by the Buyer prior to the termination.
Termination of the Order shall not affect any claim the Buyer may have against the Seller for any prior breach, nor shall it affect the continuation of any clause intended to survive termination. If requested by the Buyer, the Seller shall immediately and at no cost assign to the Buyer any agreements for the supply of goods or execution of services related to this Order. The Buyer may then make payments directly to any suppliers or subcontractors under such agreements. Any such payments may be deducted from sums due to the Seller or claimed from the Seller as a debt.
18.Health and Safety and Hazardous Wastes
To the extent that Seller’s personnel are required to enter onto Buyer’s site or property, Seller shall ensure that personnel comply with Buyer’s health, safety and environmental policies and standards. Where the Seller is delivering Goods in vehicles with mechanical off-loading facility, the Seller shall procure that its operators must hold appropriate competency certificates and that all vehicles are maintained properly. The Seller accepts the responsibility for the safe storage and disposal of waste generated by the Seller and shall comply with all relevant statutory requirements by laws, codes of practice and regulations in that respect. The Seller shall deliver with each consignment of Goods/Services such written information (including but not limited to site documentary assessment/data sheets of all Goods / Services which may be considered as potentially hazardous to health) as may be necessary for the proper handling, use, processing, storage and maintenance of the Goods/Services without risk of damage or injury to persons or property. If at any time Seller generates any hazardous waste(s) on Buyer’s property or site, Seller will immediately notify Buyer and Seller will comply with Buyer’s policies and practices, and any applicable law, regarding management of hazardous wastes.
19.Indemnification
Seller shall defend, indemnify, and hold harmless Buyer and Buyer's parent company, its subsidiaries, affiliates, successors or assigns and its respective directors, officers, shareholders, and employees (collectively, "Indemnitees") against any and all loss, injury, death, damage, liability, claim, action, judgment, interest, penalty, consequential losses, cost or expense, including reasonable attorney and professional fees and costs, and the cost of enforcing any right to indemnification hereunder (collectively, "Losses") arising out of or occurring in connection with Seller’s performance of its obligations or Seller's negligence, wilful misconduct or breach of the Terms of this Order. Seller shall not enter into any settlement, waive any rights or grant a release of liability without Buyer's or Indemnitee's prior written consent. The Buyer's rights as expressly stated herein are in addition and without prejudice to any rights the Buyer may have against the Seller under any condition or warranty implied by law, statute or otherwise. The Seller shall be deemed to have full knowledge of the provisions of any contract between the Buyer and any other party in relation to the procurement of Goods/ Services to be provided by the Buyer and full knowledge of documents referred to therein. The terms of any such contract shall be deemed to be incorporated into this Order (unless such terms contradicts the terms and conditions of the Order) and the Seller hereby acknowledges that any breach by the Seller of the Order may result in the Buyer being in breach of or becoming liable for damages under such contracts. Accordingly, the Seller shall indemnify the Buyer against any liability costs damages or expenses in the performance of such contracts, which it may incur in consequence of any defect in the Goods/Services or by reason of any act or omission of the Seller, its employees or agents.
20.Confidential Information
All secret, confidential or proprietary information of the Buyer, including, but not limited to, intellectual property, specifications, samples, patterns, designs, plans, drawings, documents, data, business operations, pricing, discounts or rebates, disclosed by Buyer to Seller, whether disclosed orally or disclosed or accessed in written, electronic, or other form or media, and whether or not marked, designated or otherwise identified as "confidential," in connection with the Order is confidential, solely for the use of performing the Order and may not be disclosed or copied unless authorized by Buyer in writing. Upon Buyer's request, Seller shall promptly return all documents and other materials received from Buyer. Buyer shall be entitled to injunctive relief for any violation of this Section. This Section shall not apply to information that is: (a) in the public domain (but not where such information has entered the public domain as a result of a breach of these Terms); (b) rightfully and legally known to the Seller at the time of disclosure; or (c) rightfully and legally obtained by the Seller on a non-confidential basis from a third party (other than as a result of a breach of these Terms).
21.Insurance
Seller shall, at its own expense, maintain, and carry insurance in full force and effect with financially sound and reputable insurers, which includes: (a) commercial general liability (including product liability) in accordance with the special terms and conditions for this Order (or otherwise in accordance with the Buyer’s instructions); (b) workers’ compensation insurance in compliance with the applicable laws of each jurisdiction affected by the Order; (c) if the Seller will use or provide for use of motor vehicles in providing and/or performing the Order, motor vehicle insurance covering all liabilities for personal injury and property damage arising from the use of such vehicles, with limits of no less than the amount specified in the special terms and conditions for this Order (or otherwise in accordance with the Buyer’s instructions). The Buyer shall be entitled at any time to require the Seller to produce any evidence the Buyer requires that the policy or policies of insurance are being fully maintained together with the receipts for the current premium and the Seller warrants that he will at all times during the performance of its obligations herein, keep such insurances in full force and effect. If the Seller fails to do so, the Seller shall be entitled at any stage to take out alternative insurance provisions at the Seller's cost either in set off against any invoice or payable as a debt by the Seller.
22.Compliance with Law
Seller warrants and represents to Buyer that it is in compliance with and shall remain in compliance during performance of this order and ensure that its employees, agents, contractors and subcontractors comply with Buyer’s Code of Ethics, Business Integrity Policy and Sustainability Charter available on Buyer’s website or otherwise, upon request, and all applicable laws, regulations and legislation. If Seller fails to comply with the laws, orders, rules, ordinances and regulations and as a result Buyer is fined, Seller agrees to pay the fine and costs incident thereto or reimburse Buyer for payment.
23.Patents Copyright Intellectual Property Rights
The Seller agrees to grant to the Buyer a perpetual, irrevocable royalty free licence to use any materials produced by the Seller in connection with any Goods/Services being procured by the Buyer, which shall include the right to grant sub-licences to third parties. The copyright in all drawings plans specifications and any other documentation provided by or on behalf of the Buyer to the Seller shall remain vested in the Buyer or whomever prepared such documents. Such documents shall be returned to the Buyer immediately upon request.
24.Taxes
Unless specified otherwise in the Order, the Price is inclusive of, and Seller shall be solely responsible for and pay, all federal and local taxes. The Seller shall be fully responsible for and shall indemnify the Buyer against any non-compliance with or failure to observe tax regulations arising from the Order.
25.Title and Risk of Loss
Unless otherwise specified in the Order, risk of loss of the Goods remains with Seller and title will not pass to Buyer until the earlier of either: (a) the Goods being delivered to and accepted by Buyer at the Delivery Location, or (b) upon payment by the Buyer whichever is the earlier.
26.Force Majeure
Neither the Buyer nor the Seller shall be held liable for any delay or failure to fulfill their obligations under this Order if such delay or failure is caused by a Force Majeure Event—meaning any event beyond the reasonable control of the affected party, which could not have been foreseen or prevented despite reasonable care. These events may include, but are not limited to, natural disasters, acts of government or authorities, war, civil unrest, labor strikes, or pandemics. However, economic hardship, fluctuations in market conditions, or increases in the cost of goods or services shall not be considered Force Majeure Events.
The affected party must take all reasonable steps to minimize the impact of the Force Majeure Event and resume full performance of its obligations as soon as reasonably possible.
If the Seller is unable to perform its obligations for a continuous period of more than fifteen (15) business days due to a Force Majeure Event, the Buyer reserves the right to terminate the Order immediately by providing written notice to the Seller, without the need for court intervention.
27.Relationship of the Parties
The Seller is an independent contractor of Buyer. Nothing contained herein shall be construed as creating any agency, partnership, employment or fiduciary relationship. Neither party shall have authority to bind the other party in any manner whatsoever.
28.Governing Law and Jurisdiction
All matters arising out of or relating to this Order shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). The Buyer and Seller agree that Procue Hub is not a party to this Order and shall bear no responsibility or liability for any dispute arising between the Buyer and Seller.
Any dispute solely between the Buyer and Seller shall be subject to the exclusive jurisdiction of the competent courts in the UAE.
In the event a dispute arises that directly involves Procue Hub in its capacity as a facilitator, such dispute shall be governed by the laws of the Dubai International Financial Centre (DIFC) and subject to the exclusive jurisdiction of the DIFC courts.
29.Notices
All notices, consents, claims, demands, waivers and communications hereunder (each, a "Notice") shall be in writing and addressed to the parties at the addresses set forth on the face of this Order or to such other address that may be designated by the receiving party in writing. All Notices shall be delivered by personal delivery, nationally recognized overnight courier (all fees pre-paid), facsimile (with confirmation of transmission) or certified or registered mail (return receipt requested, postage prepaid). A Notice is effective only upon receipt of the receiving party, and if the party giving the Notice has complied with the requirements of this Section
30.Inconsistent Terms
In case of controversy between the terms found on the face of this Order and the terms and conditions herein, the former shall take precedence. Any separate written overriding agreement signed by both parties shall govern over the terms of the Order.
31.Services
Any Seller that may perform Services represents itself as qualified and able to perform. Seller shall perform Services pursuant to the industry standard of care. Buyer will furnish materials, equipment and machinery only if and to the extent set forth in the Order. Seller will report immediately to Buyer any event or circumstance which Seller knows or reasonably suspects is, or results from, a violation of Buyer’s policies or law set forth herein. Seller will, at its sole cost and expense, repair or replace any real or personal property belonging to Buyer that Seller, its employees or agents may damage, destroy or remove while performing or result from performing this Order.
32.Survival
Provisions of this Order which by their nature should apply beyond any termination of this Order will remain in effect for the period expressed within the relative Section.
33.Severability
Each clause of this Agreement shall be interpreted to be enforceable under applicable law. If any of these clauses are, nonetheless, held to be unlawful, void or unenforceable, then that clause will be deemed modified to the extent necessary to make it lawful, valid and enforceable. If for any reason such a clause is not so modified, such clause shall be severable from the remaining clauses of this Agreement and will not affect the validity and enforceability of the remaining clauses, to the extent permitted by law.
34.Miscellaneous
Seller shall not assign, transfer, delegate or subcontract any of its rights or obligations under the Order without Buyer’s prior written consent. Any purported assignment or delegation in violation of this Section shall be null and void. No assignment shall relieve the Seller of any of its obligations hereunder. No modification, alteration or amendment of the Order shall be binding unless agreed to in writing and signed by Buyer. No waiver by any party of any of the provisions of the Order shall be effective unless explicitly set forth in writing and signed by the party so waiving. No failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from the Order by Buyer shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, or privilege hereunder preclude any other exercise of any additional right, remedy, or privilege.
35.User Information
To use the Procue Hub platform and place or receive Orders, all Buyers and Sellers must register by providing accurate and up-to-date information, including contact details, business information, and payment credentials where applicable.
By registering, you confirm that:
(i) You are an authorized representative of your organization and legally permitted to carry out procurement activities on its behalf; and
(ii) All information provided during registration and throughout your use of the platform is true, correct, and complete.
Procue Hub may share necessary information with licensed third-party payment processors solely for the purpose of facilitating transactions on the platform.
36.Promotions
Any Promotions made available through the Service may be governed by rules that are separate from these Terms. All parties will be notified on any
37. Liability
The Seller and Buyer acknowledge that Procure Hub provides a financial technology and marketplace platform that brings together Buyers and Sellers to form a contractual agreement and exchange products, but will not be a party to the negotiation, contracting or fulfillment of any material purchase between the Seller and the Buyer. The Buyer and the Seller agree that in no event will Procure Hub, its subsidiaries, affiliates or any of their respective directors, officers, shareholders, employees, contractors, agents, assigns or suppliers(the “Indemnified Parties”) be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to economic loss, lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, arising out of or in any way connected with this Agreement, any dealings between the Seller and the Buyer or any products or services provided under this Agreement. Any of the Indemnified Parties shall be entitled to rely upon this clause in the event of any such claim.
Part C – Machinery Rental – Terms and Conditions
1. Definitions
“Agreement” is this Rental Agreement between the Seller and the Renter for the rental of Equipment.
“Equipment” covers all classes of equipment, machinery, vehicles, accessories and any ancillary items which the Seller agrees to rent to the Renter and the Renter agrees to rent from the Seller. Equipment may include an operator or may be without an operator based on the agreement between the Seller and the Renter.
“Offer” is the Seller’s offer to rent the Equipment to the Renter on the Platform which will include details of the Equipment to be rented, the Rental Period, relevant rental rates and charges and any supplementary terms and conditions to be incorporated into this Agreement.
“Rental Confirmation or Purchase Order” is the document of agreement between the Seller and the Renter on the platform.
“Seller” is the person, company, firm or any legal entity renting the Equipment to be rented and includes their successors, assigns or authorized representatives.
“Renter” is the person, company, firm or any legal entity renting the Seller’s Equipment and includes their successors, assigns or authorized representatives.
“Rental Amount” means the agreed amount to be paid for the Equipment rental, as detailed in the “Confirmation of Rental or Purchase Order” document provided by Renter to the Seller.
“Rental Period” means the period during which the Seller shall rent to the Renter, and the Renter shall rent from the Seller, all Equipment as set forth in the Rental Terms.
“Rental Terms” means the Rental Terms agreed between the Seller and the Renter in the Confirmation of Rental or Purchase Order.
“Platform” means the e-marketplace through the website or mobile application operated by Procure Hub for the purpose of connectingSellers and Renters to enter into purchase agreements between themselves.
2. Obligations of Procure Hub
Subject to these terms, Procure Hub guarantees the flow of payments to the Sellers.
Procure Hub shall be responsible for protecting and securing sellers payment for business use and in a clear business condition without any dispute between the renter and the Seller.
Procure Hub shall have the right to transfer the money that is held in escrow account to the seller based on the agreed date mentioned in the LPO. This condition will be considered valid when the service ( machinery supply) provided by the seller is complete and approved by the renter.
Procure Hub shall notify the buyer about the payment release in the escrow prior to transferring to the seller.
Procure Hub shall be responsible for paying the Seller based on the agreed condition in the Purchase Order if and only if the obligations are met and without any dispute with the buyer.
Procure Hub does NOT account for any responsibility for any services that are not provided in the platform. For example returning the purchased materials or the rented equipments. Thus, the Buyers and the Sellers shall process that outside the platform. However, procure Hub will provide the documents associated with the order to both parties.
The approval of the delivery note by the renter grants Procure Hub the authority to transfer the full amount of the payment to the Seller.
Any adjustments to the payment (deduction) due to delays of the delivery or any other justifiable reason shall be discussed and agreed on by both parties and the acknowledgement to be sent to procure hub via [email protected] to process the needful updates in the payment
Material return/ replacements shall be processed outside the platform and all notifications and updates shall be shared with Procure Hub via [email protected] for records.
Any disputes between both renters and sellers shall be dealt with directly between both parties without the involvement of Procure Hub.
3. Entire agreement
The Renter and Seller agree that the terms and conditions contained in this Agreement, the Confirmation of Rental or Purchase Order, the Offer and the terms and conditions set forth on the Platform (both the Offer and the terms and conditions set forth on the Platform are expressly incorporated herein and form part of this Agreement) shall govern the rental of Equipment pursuant to the Offer and supersede all prior negotiations, representations or agreements, whether written or oral, unless and to the extent that they are expressly accepted in writing and signed by both the seller and Renter. The rental terms specified in the Confirmation of Rental or Purchase Order shall prevail over any inconsistency with the terms of the Offer.
4. Rental period
If the Renter is responsible for delivery, the Rental Period shall commence from the time the Equipment leaves the seller’s depot or place where last employed and shall continue until the Equipment is received back at the seller’s named location on the return date described in the Rental Terms
If the Seller is responsible for delivery, the Rental Period shall commence from the time the Equipment is delivered to the Renter’s named location and shall continue until the Equipment is off hired in writing from the Renter’s named location on the return date described in the Rental Terms.
Subject to above, Renter agrees that if the Equipment is not returned or off hired in writing (as the case maybe) on the end date of the Rental Period described in the Rental Terms, Renter shall be required to continue to pay the monthly, weekly, daily or hourly Rental Amount (as the case may be) applicable to the Equipment in accordance with the Offer and the Rental Terms; provided that such payment shall not be considered an agreement by the parties to extend the Rental Period. Renter agrees that the Seller reserves the right to charge Renter’s account due to late return of Equipment.
5. Extension of the rental period
If the Renter wishes to extend the Rental Period, the Renter must place a new request in the platform.
6. Payments
The Rental Amount due under this Agreement shall be paid on monthly, weekly, daily or hourly (as the case may be) in the agreed period between the Seller and the Renter in accordance with the Rental Confirmation or Purchase Order. Overdue payments shall bear additional interest at the rate of the lesser (to be specified by the owner in the special terms and conditions while developing the quotation.
7. Basis of charging
The basis of charging the rental amount by the Seller to the Renter will be based on a minimum of 10 hours per day for single shift and a minimum of 20 hours per double-shift day, a minimum of 6 days a week, or a minimum of 26 days a month, as the case may be. No deductions or adjustments shall be made unless the equipment has been idle due to breakdown of equipment or the Operator is absent (in the case that the Operator is from the Seller) and that the idle hours are notified in writing to the Seller and procure hub is notified.
Condition and acceptance: The Seller represents and warrants that to the best of the Seller’s knowledge and belief, the Equipment is in good operating condition and working order by approving the delivery note.
8. Operation by renter
The Renter shall use the Equipment in a careful, prudent and workmanlike manner within the manufacturer’s rated capacity and other specifications, in accordance with the manufacturer’s and/or the Seller’s recommendations and shall not abuse, damage or misuse the Equipment or use the Equipment for any unlawful purpose.
The Renter shall comply with and conform to all applicable laws, ordinances and regulations relating to the possession, operation or regular maintenance of the Equipment, and all environmental laws.
When renting Equipment without the Seller’s operator, the Renter shall supply and pay for all operators of the Equipment and take all reasonable steps to keep itself and its employees and other agents acquainted with the state and condition of the Equipment. If Equipment is used in an unsafe and unsatisfactory manner or environment, the Renter shall be solely responsible for any damage, loss, cost, expense or accidents, whether directly or indirectly, arising therefrom.
The Seller shall ensure that any equipment it rents out shall have all the required documents for operation and complies with applicable safety, registration and licensing requirements.
The Renter is deemed to have knowledge of the site, property or land where the Equipment is to be delivered and used, and the Renter warrants that the condition of the site or place of delivery of the Equipment is suitable for the use of such Equipment and further acknowledges in taking delivery of the Equipment that the Equipment is appropriate for its intended use.
When renting Equipment with an operator supplied by the Seller, the Seller shall be responsible for all locations where Equipment will be used. In all other circumstances, the Renter is responsible for all such locations and for the protection of, and liable for any damage to, any underground, surface or above ground services and utilities (including, but not limited to, cables, ducts, water pipes and gas lines, and any pavements, bridges, tunnels and roadways on or adjacent to such locations) and the Renter shall liaise as necessary and comply with all requirements of any applicable law or the relevant statutory authority or similar body.
Except when the Seller supplies the operator, the Renter is responsible for ensuring that all persons using the Equipment have experience and expertise in the safe operation of the Equipment, are licensed operators, hold all necessary permits and licenses (where required), and have received appropriate instructions, information and training in the Equipment’s operation.
The Renter shall not allow any other person to operate such Equipment without the Seller’s prior written consent.
If the Renter is not fully conversant with the Equipment rented from the Seller through the platform, the Renter is advised to contact the Seller for the appropriate operating instructions.
When an operator is supplied by the Seller with the Equipment, the Seller shall supply a person competent in operating the Equipment. Any operator shall be under the direction of the Renter and shall for all purposes in connection with the working of the Equipment be regarded as the agent of the Renter and the Renter shall be solely responsible for all claims arising in connection with the operation of the Equipment by the operator; save for injury to person or property arising from the negligence, fraud or willful misconduct of the operator which shall be the responsibility of the Seller. If worker’s compensation or similar legislation applies to the Seller, the Seller shall ensure that any operator supplied by it with the Equipment is registered for workers compensation or similar insurance coverage.
The Renter shall indemnify the Seller against any charges or fines that the Seller may become liable for as a result of the operation of the Equipment during the Rental Period, except for any such charges or fines payable solely due to the actions or inactions of an operator supplied by the Seller.
9. Maintenance/Repair
If the operator is supplied by the Seller, then the Seller agrees to check filters, oil, fluid levels, air pressure, and clean and visually inspect the Equipment, regularly as per the maintenance manual and arrange for the repair of the Equipment or replace it with the same quality Equipment in a timeline agreed with the Renter.
If the operator is supplied by the Renter, then the Renter agrees to check filters, oil, fluid levels, air pressure, and clean and visually inspect the Equipment, regularly as per the maintenance manual and to immediately discontinue use and notify the Seller when the Equipment is found to need repair or maintenance or is not properly functioning. The Seller will have the option of arranging for the repair of the Equipment or replace it with the same quality Equipment. Other than as set out herein, the Seller shall pay, at its expense, the costs of maintaining the Equipment in order to keep it in good operating condition and working order, including the repair or replacement of tires and tubes as a result of ordinary wear and tear. The Renter shall not repair, modify or alter the Equipment without the prior written permission of the Seller. The Renter shall be solely responsible for all damages, losses, costs and expenses incurred by the Seller if the Renter uses the wrong fuel, oil, grease or lubricants.
10. Breakdown and repairs
The Renter must immediately notify the Seller in writing of any breakdown or the unsatisfactory working of or damage to any part of the Equipment. Any claim for breakdown time will only be considered as valid from the time and date at which written notification is received by the Seller.
11. Change of site
The Equipment shall not be moved from the site to which it was delivered or consigned without the prior written consent of the Seller.
12. Liability of renter
The Renter shall indemnify and hold harmless the Seller and any operator supplied by the Seller against all loss, expenses, penalties, damages, liabilities, fines, costs and expenses which the Seller or its operator may suffer or may be required to incur for all personal injuries, death, Equipment damage or damage to property suffered by any person by reason of the Equipment or the operation, handling, transportation or use thereof by or while in the hands of the Renter or the Renter’s employees or carriers. The Renter shall be responsible for the Equipment until it has been returned to the Seller in its original condition. The Renter acknowledges and agrees that the Renter assumes all liability for injury, disability and death of workmen, operators and other persons caused by the operation, use, control, handling of the Equipment during the Rental Period as set forth in this Agreement.
13. Payment of platform use
Procure Hub shall charge a fee of 1% from the Sellers on every transaction. Therefore, sellers shall reflect that in their price in the quotation.
14. Liability
The Renter and Seller acknowledge that Procure Hub provides a technology platform that brings together equipment Sellers and equipment renters for the purpose of arranging rental agreements between themselves but will not be a party to the negotiation, contracting or fulfilment of any rental between the Renter and Seller. The Renter and Seller agree that in no event will Procure Hub, its subsidiaries, affiliates or any of their respective directors, officers, shareholders, employees, contractors, agents, assigns or suppliers (the “Indemnified Parties”) be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to economic loss, lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, arising out of or in any way connected with this Agreement, any dealings between the Seller and Renter or any Equipment, products or services provided under this Agreement. Any of the Indemnified Parties shall be entitled to rely upon this clause in the event of any such claim.
15. Cancellation Policy
If a buyer decides to cancel an order after placing it, the Platform will refund the money to the buyer, deducting a minor cancellation fee or any other charges agreed between the renter and the seller in the LPO. The renter to notify the seller on the cancellation and Procure Hub team at [email protected]
Sellers must address any disputes arising from order cancellations outside of the Platform.
16. Refund Policy
If a buyer requests a refund for funds held in escrow for orders that have not been placed, the Platform will process the refund, deducting a minor processing fee.
Sellers agree to accept these terms regarding refunds.
17. Governing Law
All matters arising out of or relating to this Order shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). The Buyer and Seller agree that Procue Hub is not a party to this Order and shall bear no responsibility or liability for any dispute arising between the Buyer and Seller.
Any dispute solely between the Buyer and Seller shall be subject to the exclusive jurisdiction of the competent courts in the UAE.
In the event a dispute arises that directly involves Procue Hub in its capacity as a facilitator, such dispute shall be governed by the laws of the Dubai International Financial Centre (DIFC) and subject to the exclusive jurisdiction of the DIFC courts.
18. Severability
Each clause of this agreement shall be interpreted to be enforceable under applicable law. If any of these clauses is, nonetheless, held to be unlawful, void or unenforceable, then that clause will be deemed modified to the extent necessary to make it lawful, valid and enforceable. If for any reason such a clause is not so modified, such clause shall be severable from the remaining clauses of this Agreement and will not affect the validity and enforceability of the remaining clauses, to the extent permitted by law.
How it works
For Demo use;
Please note that the purpose of the demo use is to provide the full experience on how to use the platform services. Hence, materials will NOT be officially ordered or delivered.
1. Sign up with demo option and fill up the required information.
2. After the registration, you will receive an activation email from Procure Hub Team.
3. In the main page, you can place an order and purchase the required materials.
4. The request will go to the registered supplier. Suppliers can view the materials purchase requests from “ Material Procurement requests” in the dashboard.
5. The supplier can now respond to the requests and send quotations accordingly.
6. The contractors can view the sent quotations in their dashboard in the “Orders” section.
7. If the contractor approves the quotation, the LPO will be generated and sent form the same window and full process and workflow can be completed from the same window “Orders”
8. In the “ Orders” section in the dashboard, the suppliers will be able to view the PO and complete the entire process that includes ( delivery notes, invoices and payment status ) in the same window.
After the demo registration, Procure Hub Team will send you an email to highlight and describe the mandatory information, procedures and documents for official use of the platform.
For official Use;
1. Sign up with official use and fill up the required information.
2. The buyer will need to transfer the money they want use for the material/ machinery procurement to the procure hub escrow account. The procure hub escrow account details will be sent via email to the contractors/ buyers upon the official registration.
2. After transferring the money, you will receive an activation email from Procure Hub Team.
3. In the main page, you can place an order and purchase the required materials.
4. The request will go to the registered supplier. Suppliers can view the materials purchase requests from “ Material Procurement requests” in the dashboard.
5. The supplier can now respond to the requests and send quotations accordingly.
6. The contractors can view the sent quotations in their dashboard in the “Orders” section.
7. If the contractor approves the quotation, the LPO can be sent form the same window and full process and workflow can be completed from the same window “Orders”
8. In the “ Orders” section in the dashboard, the suppliers will be able to view the PO and complete the entire process that includes ( delivery notes, invoices and payment status ) in the same window.